Effective Date: January 1, 2024
Last Updated: August 1, 2025

SpareBox Technologies LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our remote field app (RaFA).

In short: RaFA collects only the information needed to provide our services (such as your name, email, photos for app functionality, and crash data). We do not sell or share your information with third parties.

Information We Collect

We collect the following types of information when you use our app (RaFA):

  1. Contact Information
    • Name
    • Email Address
  2. User Content
    • Emails or messages you send through the app
    • Photos or videos you upload
    • Other content you provide when using app features
  3. Identifiers
    • User ID
    • Device ID
  4. Usage Data
    • Product interactions (how you use features in the app)
    • Other usage information related to app activity
  5. Diagnostics
    • Crash data
    • Performance data

How We Use Information

We use the information we collect for the following purposes:

  • App Functionality
    To provide and improve core app features, authenticate users, maintain security, prevent fraud, minimize crashes, and support customers.
  • Analytics
    To understand app performance, evaluate user behavior, plan new features, and improve scalability and reliability.
  • Product Personalization
    To customize certain experiences within the app, such as displaying a welcome banner or other non-advertising personalization.

Photos and Videos

Our app may allow users to upload or provide photos or videos for the sole purpose of enabling core app functionality. For example, a user may attach a photo to a message or provide visual content as part of normal app usage, such as photos of property condition or maintenance tasks.

If you choose to upload or share photos or videos within RaFA, they are used only for the specific app functionality you request. These files remain stored on your device or within your organization’s secure systems. We do not use, share, or access them for any other purpose.

  • How we use this data: Photos and videos are used only for the features the user chooses to engage with.
  • What we do not do: We do not analyze photos or videos for marketing purposes, we do not use them for tracking or advertising, and we do not share them with third parties for such purposes.
  • Access and storage: Photos and videos remain linked to the user’s account identity as needed to provide services, but they are never sold or monetized.
  • User control: Users can delete uploaded photos or videos at any time within the app, and doing so removes them from our systems (subject to reasonable backup and retention periods).

Data Linked to You

The information listed above may be linked to your account or identity for functionality and analytics purposes.

We do not use this data for third-party advertising or to track you across apps or websites.

Data Not Linked to You

Some user content may be collected in a way that is not linked to your identity (for example, anonymized usage metrics).

Tracking

We do not use your information for cross-app or third-party tracking.

Data Retention

We keep your personal information only as long as necessary to provide services, fulfill the purposes described in this policy, or comply with legal obligations.

  • If you delete content, it will be removed from active systems immediately and from backups within 30 days.
  • If your account is deactivated, associated data will be deleted or anonymized within a reasonable period, except where retention is required by law or contractual obligation.

You may request deletion of your data at any time by contacting us at support@spareboxtech.com. Upon request, we will delete your information unless we are required to keep it for legitimate business or legal reasons.

Sharing of Information

We do not sell your personal information. We may share limited information with service providers who help us operate the app (e.g., cloud hosting, analytics providers), but only as necessary for them to perform services on our behalf.

Security

We use industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Choices

You may update or request deletion of your account information at any time by contacting us at:
📧 support@spareboxtech.com

Your Rights

Depending on where you live, you may have specific privacy rights:

  • GDPR (EU/UK Users): You have the right to access, correct, export, or delete your data, as well as restrict or object to processing.
  • CCPA (California Users): You have the right to know what data we collect, request deletion, and request that your data not be sold (note: we do not sell personal data).

To exercise these rights, contact us at support@spareboxtech.com.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app or by email before the changes take effect.

Contact Us

If you have questions or concerns about this Privacy Policy, you can reach us at:
📧 support@spareboxtech.com
🏢 SpareBox Technologies LLC
777 W Yamato Rd, Ste 105
Boca Raton, FL 33431-4406
United States